🏨 Du lịch & Khách sạn · Từ vựng chuyên ngành · 150 từ
Lễ tân, buồng phòng, F&B, đặt phòng, lữ hành, hướng dẫn viên, quản trị doanh thu…
🃏 Học bộ này bằng flashcard (miễn phí) →| reservation n | sự đặt phòng, đặt chỗ I would like to confirm my reservation for three nights. |
| booking n | việc đặt chỗ, đặt phòng Most of our bookings now come through online travel agencies. |
| check-in n | thủ tục nhận phòng Check-in begins at two o'clock in the afternoon. |
| check-out n | thủ tục trả phòng Guests can request a late check-out for a small fee. |
| front desk n | quầy lễ tân Please leave your key at the front desk when you go out. |
| receptionist n | nhân viên lễ tân The receptionist gave us a map and recommended a local restaurant. |
| concierge n | nhân viên hỗ trợ khách (concierge) The concierge booked us a table at the rooftop bar. |
| bellboy n | nhân viên hành lý The bellboy carried our suitcases up to the fifth floor. |
| housekeeping n | bộ phận buồng phòng Housekeeping will clean your room while you are at breakfast. |
| room attendant n | nhân viên dọn phòng Each room attendant is responsible for fourteen rooms per shift. |
| single room n | phòng đơn A single room costs eight hundred thousand dong per night. |
| double room n | phòng đôi (một giường lớn) We booked a double room with a view of the sea. |
| twin room n | phòng hai giường đơn The two colleagues shared a twin room during the conference. |
| suite n | phòng suite, phòng hạng sang The honeymoon couple was upgraded to a suite on the top floor. |
| room rate n | giá phòng Room rates rise sharply during the Lunar New Year holiday. |
| occupancy rate n | công suất phòng, tỷ lệ lấp đầy The resort's occupancy rate reached ninety percent in July. |
| vacancy n | phòng trống Sorry, we have no vacancies for this weekend. |
| fully booked adj | kín phòng, hết chỗ All hotels in Da Lat were fully booked over the holiday. |
| overbooking n | việc nhận đặt phòng vượt quá số phòng Because of overbooking, two guests were moved to a partner hotel. |
| no-show n | khách đặt nhưng không đến No-show guests are charged for the first night. |
| cancellation policy n | chính sách hủy phòng Our cancellation policy allows free cancellation up to forty-eight hours before arrival. |
| deposit n | tiền đặt cọc A deposit of thirty percent is required to confirm the group booking. |
| room service n | dịch vụ phục vụ tại phòng Room service is available twenty-four hours a day. |
| amenities n | tiện nghi, đồ dùng tiện ích Room amenities include a minibar, safe and free toiletries. |
| minibar n | tủ lạnh mini (minibar) Items taken from the minibar will be added to your bill. |
| complimentary adj | miễn phí (tặng kèm) All guests receive complimentary breakfast and airport transfers. |
| upgrade n | nâng hạng (phòng, chỗ ngồi) Loyalty members may receive a free room upgrade when available. |
| wake-up call n | cuộc gọi báo thức Could I have a wake-up call at six tomorrow morning? |
| key card n | thẻ từ mở cửa phòng Insert the key card into the slot to turn on the lights. |
| guest folio n | hồ sơ chi phí của khách (folio) The cashier printed the guest folio for the customer to review. |
| incidental charges n | chi phí phát sinh We hold a small amount on your card for incidental charges. |
| property management system n | hệ thống quản lý khách sạn (PMS) All reservations are recorded in the property management system. |
| revenue management n | quản trị doanh thu Revenue management helped the hotel raise prices during festival week. |
| average daily rate n | giá phòng bình quân (ADR) Our average daily rate increased by twelve percent this year. |
| RevPAR n | doanh thu trên mỗi phòng sẵn có (RevPAR) RevPAR is the main figure owners use to compare hotels. |
| hospitality n | ngành dịch vụ lưu trú – ăn uống; lòng hiếu khách She has fifteen years of experience in the hospitality industry. |
| food and beverage n | bộ phận ẩm thực – đồ uống (F&B) The food and beverage manager designed a new seasonal menu. |
| buffet n | tiệc tự chọn (buffet) The breakfast buffet offers both Vietnamese and Western dishes. |
| à la carte adj | gọi món theo thực đơn (à la carte) Dinner is served à la carte in the main restaurant. |
| set menu n | thực đơn cố định (set menu) The wedding party chose a seven-course set menu. |
| banquet n | tiệc chiêu đãi, yến tiệc The ballroom can host a banquet for six hundred guests. |
| catering n | dịch vụ cung cấp suất ăn (catering) The hotel also provides catering for weddings outside the property. |
| dietary requirements n | yêu cầu về chế độ ăn Please inform us of any dietary requirements when booking. |
| food allergy n | dị ứng thực phẩm The waiter checked with the chef about the guest's food allergy. |
| sommelier n | chuyên viên rượu vang The sommelier recommended a light white wine for the fish. |
| bartender n | nhân viên pha chế (bartender) The bartender created a cocktail using local passion fruit. |
| executive chef n | bếp trưởng điều hành The executive chef trained in Paris before joining the resort. |
| tour operator n | công ty lữ hành, nhà điều hành tour The tour operator arranges flights, hotels and guided excursions. |
| travel agency n | đại lý du lịch We booked the whole trip through a travel agency in Hanoi. |
| package tour n | tour trọn gói The five-day package tour includes flights and all meals. |
| itinerary n | lịch trình The itinerary includes two nights in Ha Long Bay. |
| excursion n | chuyến tham quan ngắn Guests can join an optional excursion to the floating market. |
| sightseeing n | việc tham quan thắng cảnh We spent the afternoon sightseeing in the old quarter. |
| tour guide n | hướng dẫn viên du lịch Our tour guide explained the history of the citadel in fluent English. |
| tour leader n | trưởng đoàn, trưởng đoàn tour The tour leader collected passports before the border crossing. |
| inbound tourism n | du lịch quốc tế đến (inbound) Inbound tourism to Vietnam recovered strongly after the pandemic. |
| outbound tourism n | du lịch ra nước ngoài (outbound) Outbound tourism grows as more families can afford trips abroad. |
| domestic tourism n | du lịch nội địa Domestic tourism kept many hotels open during border closures. |
| ecotourism n | du lịch sinh thái Ecotourism in Cuc Phuong provides income for local villagers. |
| community-based tourism n | du lịch cộng đồng Community-based tourism lets visitors stay in homestays run by Thai families. |
| homestay n | nhà nghỉ dân, homestay We stayed at a homestay in Sapa and learned to cook local dishes. |
| accommodation n | chỗ ở, cơ sở lưu trú The price includes four nights of accommodation and breakfast. |
| resort n | khu nghỉ dưỡng The beach resort has three pools and a private spa. |
| boutique hotel n | khách sạn boutique (nhỏ, phong cách riêng) The boutique hotel has only twenty rooms, each decorated differently. |
| star rating n | xếp hạng sao The hotel achieved a five-star rating after its renovation. |
| all-inclusive adj | trọn gói (bao gồm ăn uống, dịch vụ) Our all-inclusive package covers meals, drinks and water sports. |
| half board n | gói phòng kèm bữa sáng và một bữa chính Half board includes breakfast and dinner at the hotel restaurant. |
| full board n | gói phòng kèm đủ ba bữa ăn Full board is ideal for guests who rarely leave the resort. |
| bed and breakfast n | nhà nghỉ có bữa sáng (B&B); gói phòng kèm bữa sáng The rate is quoted on a bed and breakfast basis. |
| peak season n | mùa cao điểm Book early because flights are expensive during peak season. |
| off-season n | mùa thấp điểm Many resorts offer big discounts in the off-season. |
| shoulder season n | mùa giao thời (giữa cao và thấp điểm) Shoulder season offers good weather and fewer crowds. |
| destination n | điểm đến Hoi An has become a top destination for international visitors. |
| tourist attraction n | điểm tham quan du lịch The Golden Bridge is now the area's most famous tourist attraction. |
| heritage site n | di sản, khu di tích My Son is a UNESCO World Heritage site in central Vietnam. |
| visa n | thị thực (visa) Visitors from many countries can now apply for an electronic visa. |
| passport n | hộ chiếu Your passport must be valid for at least six months. |
| travel insurance n | bảo hiểm du lịch We recommend that all tour participants buy travel insurance. |
| boarding pass n | thẻ lên máy bay Please show your boarding pass and passport at the gate. |
| baggage allowance n | hành lý miễn cước The economy ticket includes a baggage allowance of twenty kilograms. |
| layover n | quá cảnh, chờ nối chuyến We had a four-hour layover in Bangkok before our flight to Paris. |
| airport transfer n | dịch vụ đưa đón sân bay The package includes a free airport transfer on arrival. |
| shuttle bus n | xe buýt đưa đón A free shuttle bus runs between the hotel and the beach every hour. |
| car rental n | dịch vụ cho thuê xe The car rental desk is located in the arrivals hall. |
| guest satisfaction n | sự hài lòng của khách lưu trú Guest satisfaction scores improved after we renovated the bathrooms. |
| guest complaint n | phàn nàn của khách The duty manager handled the guest complaint about noise immediately. |
| duty manager n | quản lý ca trực Please contact the duty manager if there is an emergency at night. |
| general manager n | tổng giám đốc khách sạn The general manager personally welcomed the VIP delegation. |
| guest relations n | bộ phận quan hệ khách hàng The guest relations officer arranged a birthday cake for the guest. |
| VIP guest n | khách VIP, khách quan trọng A fruit basket is placed in every VIP guest's room. |
| walk-in guest n | khách vãng lai (không đặt trước) We keep a few rooms available for walk-in guests. |
| turndown service n | dịch vụ chỉnh trang phòng buổi tối Turndown service includes fresh towels and a chocolate on the pillow. |
| laundry service n | dịch vụ giặt ủi Our laundry service returns washed and ironed clothes within twenty-four hours. |
| lost and found n | bộ phận đồ thất lạc The watch was handed in to lost and found by a cleaner. |
| spa n | spa, trung tâm chăm sóc sức khỏe The spa offers traditional herbal baths and massages. |
| fitness center n | phòng tập thể dục (gym) The fitness center is open to guests from six until ten. |
| MICE n | du lịch hội họp, khen thưởng, hội nghị, triển lãm (MICE) MICE groups bring high revenue during the low season. |
| incentive trip n | chuyến du lịch khen thưởng The bank sent its top sales staff on an incentive trip to Phu Quoc. |
| conference room n | phòng hội nghị The conference room is equipped with a projector and microphones. |
| venue n | địa điểm tổ chức The riverside venue is perfect for outdoor weddings. |
| familiarization trip n | chuyến khảo sát (famtrip) Twenty travel agents joined a familiarization trip to Quy Nhon. |
| group booking n | đặt chỗ theo đoàn A group booking of more than ten rooms receives a special rate. |
| allotment n | số phòng cam kết giữ (allotment) The tour operator has an allotment of twenty rooms each night. |
| rack rate n | giá niêm yết, giá công bố Few guests actually pay the rack rate nowadays. |
| corporate rate n | giá dành cho doanh nghiệp Employees of our partner firms receive a corporate rate. |
| commission n | hoa hồng Online travel agencies charge a commission of fifteen to twenty percent. |
| online travel agency n | đại lý du lịch trực tuyến (OTA) Most independent travellers book through an online travel agency. |
| direct booking n | đặt phòng trực tiếp We offer free breakfast to encourage direct booking on our website. |
| online review n | đánh giá trực tuyến A single bad online review can affect bookings for weeks. |
| guest experience n | trải nghiệm của khách Small personal touches greatly improve the guest experience. |
| personalized service n | dịch vụ cá nhân hóa Personalized service, like remembering names, builds guest loyalty. |
| upselling n | bán nâng hạng, bán thêm dịch vụ Front desk upselling of sea-view rooms increased revenue noticeably. |
| service standard n | tiêu chuẩn dịch vụ New staff are trained in our service standards for two weeks. |
| standard operating procedure n | quy trình thao tác chuẩn (SOP) Each department follows a standard operating procedure for fire evacuation. |
| front office n | bộ phận tiền sảnh The front office manager schedules receptionists and night auditors. |
| night audit n | kiểm toán đêm The night audit is completed between midnight and three in the morning. |
| lobby n | sảnh khách sạn Guests can enjoy free coffee in the lobby while they wait. |
| valet parking n | dịch vụ giữ xe hộ (valet) Valet parking is available at the main entrance. |
| hostel n | nhà trọ tập thể, ký túc xá du lịch (hostel) Backpackers often stay in a hostel near the old quarter. |
| backpacker n | khách du lịch ba lô Pham Ngu Lao Street is popular with backpackers from Europe. |
| cruise n | chuyến du thuyền The overnight cruise sails through the limestone islands of Ha Long Bay. |
| local cuisine n | ẩm thực địa phương The food tour lets visitors taste local cuisine in hidden alleys. |
| souvenir n | quà lưu niệm The hotel gift shop sells handmade souvenirs from local artisans. |
| tourism board n | cơ quan xúc tiến du lịch The tourism board launched a campaign aimed at Korean travellers. |
| overtourism n | quá tải du lịch Overtourism has led some cities to limit cruise ship visits. |
| sustainable tourism n | du lịch bền vững Sustainable tourism limits visitor numbers to protect fragile sites. |
| hospitality management n | quản trị nhà hàng – khách sạn He holds a degree in hospitality management from a Swiss school. |
| guest profile n | hồ sơ khách hàng The guest profile shows she prefers a quiet room on a high floor. |
| early departure n | trả phòng sớm (trước ngày dự kiến) An early departure fee applies to non-refundable bookings. |
| extension of stay n | gia hạn lưu trú The guest requested an extension of stay for two more nights. |
| hotel chain n | chuỗi khách sạn The international hotel chain opened three new properties this year. |
| franchise n | nhượng quyền thương mại The owner runs the hotel as a franchise of a global brand. |
| management contract n | hợp đồng quản lý (vận hành khách sạn) Under the management contract, the brand handles daily operations. |
| pre-arrival adj | trước khi khách đến We send a pre-arrival email asking about airport pickup needs. |
| amenity kit n | bộ đồ dùng tiện ích Each amenity kit contains a toothbrush, comb and shower cap. |
| do not disturb phrase | xin đừng làm phiền Housekeeping will not enter if the do not disturb sign is on. |
| emergency exit n | lối thoát hiểm Please locate the nearest emergency exit when you enter your room. |
| tipping n | tiền boa, tiền tip Tipping is appreciated but not compulsory in most Vietnamese restaurants. |
| service charge n | phí phục vụ A five percent service charge is added to all restaurant bills. |
| currency exchange n | đổi ngoại tệ Currency exchange is available at the front desk. |
| seasonality n | tính thời vụ Seasonality makes it hard for beach hotels to keep staff all year. |
| day tour n | tour trong ngày The day tour to the Cu Chi tunnels leaves at eight. |
| deluxe room n | phòng hạng sang (deluxe) The deluxe room has a balcony overlooking the rice fields. |
| connecting rooms n | phòng thông nhau Families with young children often request connecting rooms. |
| welcome drink n | đồ uống chào mừng Guests receive a welcome drink of fresh coconut juice at check-in. |
| voucher n | phiếu dịch vụ, phiếu quà tặng (voucher) Please present your hotel voucher at reception when you arrive. |
| waiting list n | danh sách chờ We have put your name on the waiting list for New Year's Eve. |
| registration card n | phiếu đăng ký lưu trú Please sign the registration card and show your passport. |
| linen n | đồ vải (ga, gối, khăn) Housekeeping changes the bed linen every two days to save water. |
| adventure tourism n | du lịch mạo hiểm Adventure tourism in Phong Nha attracts cavers from around the world. |
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