🏨 Tourism & Hospitality · Vocabulary for Specific Fields · 150 words

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reservation n	an arrangement to keep a room, table or seat for someone I would like to confirm my reservation for three nights.
booking n	an arrangement made in advance to use a room or service Most of our bookings now come through online travel agencies.
check-in n	the process of arriving and registering at a hotel Check-in begins at two o'clock in the afternoon.
check-out n	the process of paying and leaving a hotel Guests can request a late check-out for a small fee.
front desk n	the counter where guests check in and ask for help Please leave your key at the front desk when you go out.
receptionist n	a person who welcomes guests and handles check-in The receptionist gave us a map and recommended a local restaurant.
concierge n	a hotel employee who arranges tours, tickets and services for guests The concierge booked us a table at the rooftop bar.
bellboy n	a hotel worker who carries guests' luggage The bellboy carried our suitcases up to the fifth floor.
housekeeping n	the hotel department that cleans rooms and public areas Housekeeping will clean your room while you are at breakfast.
room attendant n	a worker who cleans and prepares guest rooms Each room attendant is responsible for fourteen rooms per shift.
single room n	a hotel room for one person A single room costs eight hundred thousand dong per night.
double room n	a hotel room with one large bed for two people We booked a double room with a view of the sea.
twin room n	a hotel room with two separate single beds The two colleagues shared a twin room during the conference.
suite n	a set of connected hotel rooms with a separate living area The honeymoon couple was upgraded to a suite on the top floor.
room rate n	the price charged for a hotel room per night Room rates rise sharply during the Lunar New Year holiday.
occupancy rate n	the percentage of available rooms that are occupied The resort's occupancy rate reached ninety percent in July.
vacancy n	a room that is available to rent Sorry, we have no vacancies for this weekend.
fully booked adj	having no rooms or seats left available All hotels in Da Lat were fully booked over the holiday.
overbooking n	accepting more reservations than there are rooms or seats Because of overbooking, two guests were moved to a partner hotel.
no-show n	a guest who books but does not arrive or cancel No-show guests are charged for the first night.
cancellation policy n	the rules and fees for cancelling a booking Our cancellation policy allows free cancellation up to forty-eight hours before arrival.
deposit n	money paid in advance to secure a booking A deposit of thirty percent is required to confirm the group booking.
room service n	food and drinks delivered to a guest's room Room service is available twenty-four hours a day.
amenities n	useful or pleasant features and items provided for guests Room amenities include a minibar, safe and free toiletries.
minibar n	a small fridge in a hotel room with drinks and snacks Items taken from the minibar will be added to your bill.
complimentary adj	given free of charge All guests receive complimentary breakfast and airport transfers.
upgrade n	a move to a better room or service level Loyalty members may receive a free room upgrade when available.
wake-up call n	a phone call from reception to wake a guest Could I have a wake-up call at six tomorrow morning?
key card n	a plastic card used to open a hotel room door Insert the key card into the slot to turn on the lights.
guest folio n	a record of all charges on a guest's account The cashier printed the guest folio for the customer to review.
incidental charges n	extra costs such as minibar, phone or laundry We hold a small amount on your card for incidental charges.
property management system n	software hotels use to manage bookings, rooms and billing All reservations are recorded in the property management system.
revenue management n	adjusting prices to maximise income based on demand Revenue management helped the hotel raise prices during festival week.
average daily rate n	average income earned per occupied room per day Our average daily rate increased by twelve percent this year.
RevPAR n	revenue per available room, a key hotel performance measure RevPAR is the main figure owners use to compare hotels.
hospitality n	the business of hotels and restaurants; friendly treatment of guests She has fifteen years of experience in the hospitality industry.
food and beverage n	the hotel department responsible for restaurants, bars and catering The food and beverage manager designed a new seasonal menu.
buffet n	a meal where guests serve themselves from many dishes The breakfast buffet offers both Vietnamese and Western dishes.
à la carte adj	ordering individual dishes from a menu, each with its own price Dinner is served à la carte in the main restaurant.
set menu n	a fixed selection of dishes for a fixed price The wedding party chose a seven-course set menu.
banquet n	a large formal meal for many people The ballroom can host a banquet for six hundred guests.
catering n	providing food and drinks for events The hotel also provides catering for weddings outside the property.
dietary requirements n	special food needs due to health, religion or preference Please inform us of any dietary requirements when booking.
food allergy n	a harmful bodily reaction to a particular food The waiter checked with the chef about the guest's food allergy.
sommelier n	a trained wine expert who advises restaurant guests The sommelier recommended a light white wine for the fish.
bartender n	a person who mixes and serves drinks at a bar The bartender created a cocktail using local passion fruit.
executive chef n	the head chef who manages all kitchen operations The executive chef trained in Paris before joining the resort.
tour operator n	a company that organises and sells package holidays The tour operator arranges flights, hotels and guided excursions.
travel agency n	a business that sells travel services to the public We booked the whole trip through a travel agency in Hanoi.
package tour n	a holiday where travel, hotel and meals are sold together The five-day package tour includes flights and all meals.
itinerary n	a detailed plan of a journey and planned activities The itinerary includes two nights in Ha Long Bay.
excursion n	a short trip made for pleasure, often as part of a tour Guests can join an optional excursion to the floating market.
sightseeing n	visiting famous or interesting places as a tourist We spent the afternoon sightseeing in the old quarter.
tour guide n	a person who shows tourists around and explains places Our tour guide explained the history of the citadel in fluent English.
tour leader n	a person who travels with a group and manages the trip The tour leader collected passports before the border crossing.
inbound tourism n	tourism by foreign visitors coming into a country Inbound tourism to Vietnam recovered strongly after the pandemic.
outbound tourism n	tourism by residents travelling to other countries Outbound tourism grows as more families can afford trips abroad.
domestic tourism n	tourism by people travelling within their own country Domestic tourism kept many hotels open during border closures.
ecotourism n	responsible travel to natural areas that supports conservation Ecotourism in Cuc Phuong provides income for local villagers.
community-based tourism n	tourism managed by local communities who share the benefits Community-based tourism lets visitors stay in homestays run by Thai families.
homestay n	accommodation in a local family's home We stayed at a homestay in Sapa and learned to cook local dishes.
accommodation n	a place where travellers stay, such as a hotel The price includes four nights of accommodation and breakfast.
resort n	a place with hotels and facilities designed for holidays The beach resort has three pools and a private spa.
boutique hotel n	a small stylish hotel with a unique design and personal service The boutique hotel has only twenty rooms, each decorated differently.
star rating n	a system classifying hotels by quality, from one to five stars The hotel achieved a five-star rating after its renovation.
all-inclusive adj	including meals, drinks and activities in one price Our all-inclusive package covers meals, drinks and water sports.
half board n	accommodation with breakfast and one other main meal Half board includes breakfast and dinner at the hotel restaurant.
full board n	accommodation with breakfast, lunch and dinner included Full board is ideal for guests who rarely leave the resort.
bed and breakfast n	accommodation that includes a room and breakfast The rate is quoted on a bed and breakfast basis.
peak season n	the busiest time of year for travel, with higher prices Book early because flights are expensive during peak season.
off-season n	the quietest time of year for travel Many resorts offer big discounts in the off-season.
shoulder season n	the period between peak and off-peak seasons Shoulder season offers good weather and fewer crowds.
destination n	the place someone is travelling to Hoi An has become a top destination for international visitors.
tourist attraction n	a place that tourists visit for interest or enjoyment The Golden Bridge is now the area's most famous tourist attraction.
heritage site n	a place of historical or cultural importance that is protected My Son is a UNESCO World Heritage site in central Vietnam.
visa n	an official document allowing entry into a country Visitors from many countries can now apply for an electronic visa.
passport n	an official document proving identity and nationality for travel Your passport must be valid for at least six months.
travel insurance n	insurance that covers medical costs and losses while travelling We recommend that all tour participants buy travel insurance.
boarding pass n	a document allowing a passenger to board a plane Please show your boarding pass and passport at the gate.
baggage allowance n	the amount of luggage a passenger can carry free The economy ticket includes a baggage allowance of twenty kilograms.
layover n	a short stop between two flights We had a four-hour layover in Bangkok before our flight to Paris.
airport transfer n	transport between the airport and a hotel The package includes a free airport transfer on arrival.
shuttle bus n	a bus making regular short trips between two places A free shuttle bus runs between the hotel and the beach every hour.
car rental n	hiring a car for a short period The car rental desk is located in the arrivals hall.
guest satisfaction n	how pleased guests are with their stay Guest satisfaction scores improved after we renovated the bathrooms.
guest complaint n	an expression of dissatisfaction from a guest The duty manager handled the guest complaint about noise immediately.
duty manager n	the manager in charge of a hotel during a particular shift Please contact the duty manager if there is an emergency at night.
general manager n	the most senior manager responsible for the whole hotel The general manager personally welcomed the VIP delegation.
guest relations n	the team that builds relationships with guests and solves problems The guest relations officer arranged a birthday cake for the guest.
VIP guest n	a very important guest who receives special treatment A fruit basket is placed in every VIP guest's room.
walk-in guest n	a guest who arrives without a reservation We keep a few rooms available for walk-in guests.
turndown service n	evening service of preparing the bed and tidying the room Turndown service includes fresh towels and a chocolate on the pillow.
laundry service n	washing and ironing guests' clothes for a fee Our laundry service returns washed and ironed clothes within twenty-four hours.
lost and found n	a place that keeps items guests have left behind The watch was handed in to lost and found by a cleaner.
spa n	a place offering massages, beauty and relaxation treatments The spa offers traditional herbal baths and massages.
fitness center n	a room with exercise equipment for guests The fitness center is open to guests from six until ten.
MICE n	meetings, incentives, conferences and exhibitions as a tourism sector MICE groups bring high revenue during the low season.
incentive trip n	a trip given to employees as a reward for good performance The bank sent its top sales staff on an incentive trip to Phu Quoc.
conference room n	a room for meetings and conferences The conference room is equipped with a projector and microphones.
venue n	the place where an event takes place The riverside venue is perfect for outdoor weddings.
familiarization trip n	a free trip for agents to learn about a destination Twenty travel agents joined a familiarization trip to Quy Nhon.
group booking n	a reservation for a large number of people together A group booking of more than ten rooms receives a special rate.
allotment n	a number of rooms reserved for an agent to sell The tour operator has an allotment of twenty rooms each night.
rack rate n	the standard published room price before any discount Few guests actually pay the rack rate nowadays.
corporate rate n	a discounted room price agreed with a company Employees of our partner firms receive a corporate rate.
commission n	payment to an agent based on a percentage of sales Online travel agencies charge a commission of fifteen to twenty percent.
online travel agency n	a website that sells hotel rooms, flights and tours Most independent travellers book through an online travel agency.
direct booking n	a reservation made directly with the hotel, not via an agent We offer free breakfast to encourage direct booking on our website.
online review n	a guest's published opinion about a hotel or service on the internet A single bad online review can affect bookings for weeks.
guest experience n	everything a guest feels and encounters during a stay Small personal touches greatly improve the guest experience.
personalized service n	service adapted to the preferences of each guest Personalized service, like remembering names, builds guest loyalty.
upselling n	encouraging guests to buy a better room or extra service Front desk upselling of sea-view rooms increased revenue noticeably.
service standard n	a required level of quality for serving guests New staff are trained in our service standards for two weeks.
standard operating procedure n	written step-by-step instructions for routine tasks Each department follows a standard operating procedure for fire evacuation.
front office n	hotel departments that deal directly with guests, such as reception The front office manager schedules receptionists and night auditors.
night audit n	the nightly check of the day's transactions and accounts The night audit is completed between midnight and three in the morning.
lobby n	the large entrance hall of a hotel Guests can enjoy free coffee in the lobby while they wait.
valet parking n	a service where staff park guests' cars for them Valet parking is available at the main entrance.
hostel n	cheap accommodation with shared rooms for travellers Backpackers often stay in a hostel near the old quarter.
backpacker n	a traveller on a low budget carrying a backpack Pham Ngu Lao Street is popular with backpackers from Europe.
cruise n	a holiday on a large ship visiting several places The overnight cruise sails through the limestone islands of Ha Long Bay.
local cuisine n	traditional food typical of a particular area The food tour lets visitors taste local cuisine in hidden alleys.
souvenir n	an item bought to remember a place visited The hotel gift shop sells handmade souvenirs from local artisans.
tourism board n	an official body promoting a destination to visitors The tourism board launched a campaign aimed at Korean travellers.
overtourism n	too many tourists in a place, causing damage and resentment Overtourism has led some cities to limit cruise ship visits.
sustainable tourism n	tourism that protects the environment and benefits local people Sustainable tourism limits visitor numbers to protect fragile sites.
hospitality management n	the study and practice of running hotels and restaurants He holds a degree in hospitality management from a Swiss school.
guest profile n	stored information about a guest's details and preferences The guest profile shows she prefers a quiet room on a high floor.
early departure n	a guest leaving before the planned check-out date An early departure fee applies to non-refundable bookings.
extension of stay n	a guest staying longer than originally booked The guest requested an extension of stay for two more nights.
hotel chain n	a group of hotels owned or run by one company The international hotel chain opened three new properties this year.
franchise n	a licence to operate a hotel under another company's brand The owner runs the hotel as a franchise of a global brand.
management contract n	an agreement where a company operates a hotel for its owner Under the management contract, the brand handles daily operations.
pre-arrival adj	happening before a guest arrives We send a pre-arrival email asking about airport pickup needs.
amenity kit n	a small set of toiletries and travel items for guests Each amenity kit contains a toothbrush, comb and shower cap.
do not disturb phrase	a sign asking hotel staff not to enter the room Housekeeping will not enter if the do not disturb sign is on.
emergency exit n	a door or route used to leave a building in an emergency Please locate the nearest emergency exit when you enter your room.
tipping n	giving extra money to service staff as thanks Tipping is appreciated but not compulsory in most Vietnamese restaurants.
service charge n	an extra amount added to a bill for service A five percent service charge is added to all restaurant bills.
currency exchange n	changing money from one currency to another Currency exchange is available at the front desk.
seasonality n	regular changes in demand at different times of year Seasonality makes it hard for beach hotels to keep staff all year.
day tour n	a guided trip that starts and finishes on the same day The day tour to the Cu Chi tunnels leaves at eight.
deluxe room n	a larger, better-furnished room than a standard room The deluxe room has a balcony overlooking the rice fields.
connecting rooms n	two hotel rooms joined by an inside door Families with young children often request connecting rooms.
welcome drink n	a free drink offered to guests on arrival Guests receive a welcome drink of fresh coconut juice at check-in.
voucher n	a document that can be exchanged for a service or discount Please present your hotel voucher at reception when you arrive.
waiting list n	a list of people waiting for something that is full We have put your name on the waiting list for New Year's Eve.
registration card n	a form guests sign at check-in with their personal details Please sign the registration card and show your passport.
linen n	sheets, pillowcases, towels and tablecloths used in a hotel Housekeeping changes the bed linen every two days to save water.
adventure tourism n	travel involving physical challenges like trekking or caving Adventure tourism in Phong Nha attracts cavers from around the world.